• Service of food and/or beverage to include the order-taking, delivery and clearing of any food and/or beverage items
• Checks station before, during and after shift for proper set-up and cleanliness
• Greet, welcome, and invite guests in a friendly and courteous manner, and explain any specials and/or restaurant promotions for guest awareness
• Takes guests order and inputs the order into the Point of Sale computer to inform the kitchen of the particulars of the order
• Retrieves order from kitchen, confirms its accuracy and delivers it to guests
• Ascertain guest satisfaction throughout the meal service
• Abide by all state, federal regulations and restaurant liquor policies pertaining to serving alcoholic beverages to minors and intoxicated guests
• Greet guests immediately – issuing menus and roll-ups if they are eating
• Table service and cocktailing - promptly take food /drink orders – WRITE THEM DOWN
• Food running
• Table Maintenance – keep tables free of debris and dirty plates/glasses/silverware by pre-bussing, pay attention drink refills and condiments
• Salesmanship - The more suggestions you make, the more knowledgeable you will appear, the more money you will make and the more pleased your Guests will be.
• Proper Cash Handling – maintain your personal bank
• Make each guest feel important and appreciated – they should want to come back just to see YOU!

?Characteristics of Great Servers: ·        

1. Sincere & Friendly
2. Efficient use of time and space – sense of urgency and multi-tasking
3. Menu/drink knowledge
4. Marketing – him/herself and Fieldhouse and Willie's
5. Outgoing
6. Team Player – run food, stock stations, pre-bus, help others